Have questions about your colony? Need product advice? We are here to help!
123 Colony Drive
Portland, OR 97201
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Quick answers to the most common questions from our customers
The best formicarium depends on your species' needs. Moisture-loving species (like Lasius) do well in ytong or gypsum nests with water towers. Arid species (like Messor) prefer drier setups with sand or dry substrate. Our product pages include species compatibility notes, and our team is always happy to help you choose — just send us a message!
We focus on supplies, habitats, and nutrition rather than live ants. However, we partner with ethical ant breeders and can recommend trusted suppliers based on your location and desired species. We believe in responsible sourcing and always encourage keeping native species where possible.
We offer free standard shipping on orders over $50 (US). Standard shipping takes 3-5 business days, while express shipping (1-2 days) is available for an additional fee. International shipping is available to 40+ countries. All temperature-sensitive products (like protein jelly) are shipped with insulated packaging.
Absolutely! We offer a 30-day return policy on all unused products in their original packaging. If a product arrives damaged, contact us immediately with photos and we will send a replacement at no cost. Custom or personalized items are non-returnable but are covered by our quality guarantee.
Most formicaria have a built-in water reservoir or sponge system. Add distilled or dechlorinated water to the reservoir every few days, depending on your environment. A digital hygrometer (available in our shop) helps monitor levels. Most species need 50-70% humidity in the nesting area. Avoid over-watering, as excess moisture can cause mold.
Yes! We love supporting educators who bring the wonders of myrmecology to their classrooms. We offer 15% off for verified educators and schools, plus free educational materials including lesson plans and observation worksheets. Contact us with your school details and we will set up your educator account.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. For wholesale orders above $500, we also offer bank transfer and net-30 payment terms for approved business accounts.
Signs it's time to upsize include: workers spending lots of time in the outworld, trash piling up in living chambers, the queen appearing cramped, or colony size exceeding 70-80% of available nest space. Our modular habitats let you add expansion modules without disturbing the colony — a stress-free upgrade path!